Important notice to providersTelehealth: If you’re offering phone or video visits to your patients – our participants – we’ll cover it. If you’re in network, there is no cost to participants. This applies to visits for covered services only. Normal rules apply to non-network providers.
COVID-19 tests: If you request a COVID-19 test for a patient – our participant – it must be medically appropriate. Claims submitted for COVID-19 tests requested by employers, schools, or health departments will be denied.